> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arterial.us/llms.txt
> Use this file to discover all available pages before exploring further.

# Help and feedback

> Guided tours, contextual tips, the Feedback control, and links to documentation.

In the dashboard, open **Help** from the bottom of the sidebar. The Help page gives you quick access to guided tours, contextual tips, documentation, and a directory of every major dashboard area.

## Guided tours

Guided tours walk you through the dashboard step by step, highlighting key controls and explaining what each area does. Tours use a spotlight overlay that focuses on one element at a time, with **Back**, **Next**, and **Close** controls.

### Dashboard orientation tour

The first time you sign in, the dashboard orientation tour starts automatically. It visits six areas across several pages:

1. **Main navigation** — the sidebar and how to collapse it.
2. **Pin map** — exploring hazards, opening details, filtering, and managing layers.
3. **Hazard list** — sorting, filtering, and bulk actions.
4. **Work orders** — searching, grouping, and updating status.
5. **Settings** — profile, security, organization, and admin tools.
6. **Top bar** — theme switching, organization selector, and the user menu.

The tour navigates between pages for you. If you close the tour early, your progress is saved. To restart from the beginning, open **Help** and click **Start guided tour**.

### Settings tours

Two additional tours are available on administrator settings pages:

* **Priority profiles tour** — covers the profile list, creating and cloning profiles, the editor and publishing workflow, and the rule builder. Look for the guided-tour trigger on the [Priority Profiles](/settings/priority-profiles) page.
* **GIS connections tour** — walks through the connection wizard (with demo values so nothing is submitted), saved connections, discovery, and adding layers. Look for the guided-tour trigger on the [GIS Connections](/settings/gis-connections) page.

<Note>
  Settings tours are available to workspace administrators who have access to
  those pages. If you do not see the tour trigger, ask your workspace
  administrator.
</Note>

### Resuming or restarting a tour

If you close a tour before finishing, it picks up where you left off the next time it runs. To start any tour over from the beginning, use the trigger on the relevant page or the **Start guided tour** button on the Help page (for the orientation tour).

## Contextual tips

Contextual tips are small tooltips that appear when you hover over certain controls. They give short explanations without interrupting your workflow.

Tips are **enabled by default**. To turn them off, open **Help** and follow the **Settings (tips toggle)** link, or go to **Settings** and toggle the option under your account.

## Floating Feedback control

Look for the floating **Feedback** control in the **bottom-right** of the window. It stays above the page while you work, so you can send a report from any screen. You do **not** need to stay on the Help page to use it.

## How to send a report

1. Click **Feedback**.
2. Describe what went wrong and what you expected instead.
3. Add a screenshot if it helps explain the issue.
4. Submit. The report includes the page you were on so your organization's team can investigate.

## What happens after you send

**Intake**

Reports can include the current URL, environment, and (when enabled) a short replay of recent activity to reproduce the issue.

**Follow-up**

This channel does **not** always open a tracked email ticket. For account access or contractual support, contact your **workspace administrator** or Arterial according to your agreement.

**Prioritization**

Critical product defects are triaged first. Other items are handled as capacity allows.

## What to include

* A clear summary of the issue or request.
* The page, workflow, or asset involved.
* Steps to reproduce the problem.
* What you expected versus what happened.
* Time sensitivity and any deadlines.

***

## Related topics

* [Troubleshooting](/support/troubleshooting)
* [Quickstart](/)