> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arterial.us/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> First steps for common problems, who to contact, and privacy at a high level.

## Map not loading or blank

1. Click **Refresh** on the map page.
2. Check your network connection.
3. Switch **Layers** off and on if the basemap shows but overlays do not.
4. Try a different browser or an incognito window to rule out extensions.
5. Ask a workspace administrator whether **GIS Connections** changed or a layer is failing.

## Layers missing or always loading

1. Open **Layers** and see whether any row shows an error state.
2. Confirm you are in the correct **active organization** (user menu or Settings).
3. A workspace administrator should open [GIS Connections](/settings/gis-connections) and retest the connection.

## List or work orders look empty

1. Clear filters ( **Clear all filters** , **Clear all** on work orders, or reset the **Filter Hazards** dialog).
2. Change **Hazard scope** if your organization uses it.
3. Click **Refresh**.

## Slow performance

1. Zoom to a smaller area on maps.
2. Turn off heavy layers in the **Layers** panel or lower opacity.
3. On **Coverage Map**, zoom in if you see a message about the area being too large.
4. Close extra browser tabs.

## Coverage Map messages

If you see text about the **requested area is too large**, zoom in and use **Refresh**. See [Coverage Map](/maps/coverage-map).

## Sign-in and access

* [Sign in and sign out](/account/sign-in-and-out)
* [Password reset and recovery](/account/password-recovery)
* [MFA](/account/mfa)
* [Invitations](/account/invitations)

## Who to contact

* **Workspace administrator**: invitations, roles, GIS connections, assignees, priority settings, and whether your account should see certain data.
* **Arterial support**: product defects, billing, or issues the administrator cannot fix. Use [Help and feedback](/support/help) or your contract’s support channel.

## Measurement tools

The dashboard does **not** include a built-in map ruler or measure tool. Use external GIS or CAD tools if you need exact distances.

## Privacy (high level)

The dashboard shows operational data your organization loads for road safety and maintenance. Handle exports and screenshots according to your employer’s privacy and public records rules. This site does not describe internal data pipelines or models.

***

## Related topics

* [Help and feedback](/support/help)
* [Quickstart](/)