> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arterial.us/llms.txt
> Use this file to discover all available pages before exploring further.

# Route packets

> Share a read-only view of a group work order with an assignee using a short link.

A **route packet** is the short, shareable link an assignee receives when you send a group work order from the dashboard. It opens a read-only summary of the hazards in that group, designed to load quickly on a phone in the field.

## When to use them

Use a route packet when you want a contractor, internal crew, or other recipient to:

* See exactly which hazards are part of an assignment.
* View locations, photos, and notes attached to each hazard.
* Open the link without signing in to the dashboard.

Route packets are not a replacement for your formal handoff. They sit alongside the email, ticket, or process your organization already uses, and give recipients a single, current view of the work.

## How to send one

You do not create route packets directly. They are generated when you send a group work order:

1. Open **Work Orders**.
2. Find the **group** you want to send and open it.
3. Use the group’s **Send** action (exact label depends on the state of the group).
4. After a successful send, the assignee receives the route packet link through your configured channel.

For the steps before this point, see [Work Orders](/work/work-orders).

## What the recipient sees

When someone opens the link they see:

* The group name or identifier.
* A list of hazards included in the work, with locations and any photos.
* Status, priority, and notes that were on each hazard at the time of send.

The view is **read-only**. Recipients cannot edit hazards, change statuses, or upload from the link. To make changes, they need a dashboard account and the right role. See [Roles and organizations](/account/roles-and-organizations).

Route packet pages also work on phones and tablets, so crews can pull them up in the field without installing anything.

## Sharing the link safely

Treat the link like any work document:

* Send it through the channel your organization already uses (email, work order system, or messaging tool).
* Avoid posting it in public places. Anyone with the link can open the read-only view.
* If a link is shared by mistake, contact a [workspace administrator](/settings/overview). They can take action on the underlying group work order.

## If a link will not open

1. Confirm the recipient copied the **full** link, including the trailing characters.
2. Try opening it in a different browser or in a private/incognito window.
3. If the page still does not load, the group may have been removed or the link may be too old. Send a fresh group work order from the dashboard.
4. Persistent problems? See [Troubleshooting](/support/troubleshooting).

***

## Related topics

* [Work Orders](/work/work-orders)
* [Hazard List](/records/list)
* [Roles and organizations](/account/roles-and-organizations)