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A route packet is the short, shareable link an assignee receives when you send a group work order from the dashboard. It opens a read-only summary of the hazards in that group, designed to load quickly on a phone in the field.

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When to use them

Use a route packet when you want a contractor, internal crew, or other recipient to:
  • See exactly which hazards are part of an assignment.
  • View locations, photos, and notes attached to each hazard.
  • Open the link without signing in to the dashboard.
Route packets are not a replacement for your formal handoff. They sit alongside the email, ticket, or process your organization already uses, and give recipients a single, current view of the work.

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How to send one

You do not create route packets directly. They are generated when you send a group work order:
  1. Open Work Orders.
  2. Find the group you want to send and open it.
  3. Use the group’s Send action (exact label depends on the state of the group).
  4. After a successful send, the assignee receives the route packet link through your configured channel.
For the steps before this point, see Work Orders.

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What the recipient sees

When someone opens the link they see:
  • The group name or identifier.
  • A list of hazards included in the work, with locations and any photos.
  • Status, priority, and notes that were on each hazard at the time of send.
The view is read-only. Recipients cannot edit hazards, change statuses, or upload from the link. To make changes, they need a dashboard account and the right role. See Roles and organizations. Route packet pages also work on phones and tablets, so crews can pull them up in the field without installing anything. Treat the link like any work document:
  • Send it through the channel your organization already uses (email, work order system, or messaging tool).
  • Avoid posting it in public places. Anyone with the link can open the read-only view.
  • If a link is shared by mistake, contact a workspace administrator. They can take action on the underlying group work order.
  1. Confirm the recipient copied the full link, including the trailing characters.
  2. Try opening it in a different browser or in a private/incognito window.
  3. If the page still does not load, the group may have been removed or the link may be too old. Send a fresh group work order from the dashboard.
  4. Persistent problems? See Troubleshooting.
Last modified on April 26, 2026